About: This two-part, three hour training will help participants to normalize heightened affect (feelings) as a part of human interactions in the health service environment, and to practice and adopt ways of being and methods of communication that preemptively & responsively decrease conflict and promote collaboration.

Learning Objectives: 

1. 1. List actions that can be taken to prepare to de-escalate.
   2. State the rationale for the ABC model.
   3. Define communication skills that support de-escalation.
   4. Identify and commit to two self-care actions.

Consultants:

1. Paul Warren, LMSW 
2. 1. Research Project Director – NYSPI
   2. Senior Staff Trainer & Curriculum Writer – NeC-ATTC
   3. Member of the Motivational Interviewing Network of Trainers (MINT)